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IT Corner

Planned systems maintenance on August 28th

Thu Aug 24, 2023, 11:28 am |

  • Date: August 28th, 2023
  • Start time: 5:30 PM
  • Estimated end time: 8:00 PM

 

Planned activities:

  • Applying security patches to server systems
  • Applying firmware updates to storage and firewall appliances
  • Retiring legacy on-premises servers
  • Validating the failover of the main phone line at four homes

 

Systems that will be sporadically affected include:

  • Sage300
  • Main phone lines at four homes

 

Systems that will NOT be affected:

  • Axiom (door access)
  • Email
  • eMAR, PCC and POC
  • File server (N:\, P:\, T:\)
  • Intranet, Internet
  • Nursecall
  • RL Incident Reporting System
  • Centre and YHGT phone system
  • VPN connection at CPS satellite offices and YHGT

Planned phone system maintenance on July 8th

Wed Jul 5, 2023, 4:37 pm |

Please review the following details for our upcoming phone system maintenance:

  • Date: July 8th, 2023
  • Start time: 10:00 AM
  • Estimated end time: 2:00 PM

 

Planned activities:

  • IT will be verifying the redundancy solution implemented for our phone system under different outage scenarios

 

Scope of impacts:

  • A brief interruption is expected for the phone services listed below during the disabling and re-enabling of the primary services:
    • Desk phone, softphone, mobile app, PWT (wireless phone) and lobby phones
    • Intercom communication to the nursing station
    • Phone services at CPS remote offices and YHGT management office
    • Nursecall signal will send to LED panel and pager, not PWT
    • Inbound and outbound local and long-distance calls
    • Overhead paging with desk phone or PWT
    • Remote doors open with desk phone or PWT
    • 4-digit extensions dialing
    • Voicemail
    • Auto-Attendance
Notes:
Please use the fax machine to make calls on the nursing floor.
Please contact our onsite IT staff as follows:
FCH: Gary x1175 / 416-994-2309
MSS: Ronnie x1198 /416-906-8250
MKH: Galen x1196 / 416-206-2201
McN: Henry x1197 / 437-343-4608

Planned systems maintenance on April 4th

Tue Apr 4, 2023, 12:05 pm |

Please review the following details for our upcoming systems maintenance:
• Date: April 4th, 2023 (next Tuesday)
• Start time: 5:30 PM
• Estimated end time: 10:00 PM

Planned activities:
• Apply security patches to server systems
• Upgrade firmware to storage appliance and centre firewalls
• Expand the disk space of the T drive
• Rehome virtual servers to new storage
• Decommission unused virtual servers

Systems that will be affected sporadically include:
• ACCPAC
• File server (N, T and P drives)

Systems that will NOT be affected:
• Axiom (door access)
• Email
• eMAR, PCC and POC
• Internet
• Nursecall
• RL Incident Reporting System
• Centre and YHGT phone system
• VPN connection at CPS satellite offices and YHGT